Think Solutions, Not Excuses

If you want to raise your perceived value to your leadership team and become a person of influence in your organization, think solutions, not excuses. Douglas Ivester, former CEO of Coca-Cola taught me this powerful lesson as he stood in front of a group

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The Right Door

Influence! Everybody wants more of it. People respect you when you have it. Marvelous things occur when it is used properly. You get more of what you personally want or need. Teams and projects move forward and causes are advanced. As with most wants

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Superior Customer Service

Moment of Truth: Skills for Superior Customer Service

Skills for Superior Customer Service “People expect a certain reaction from a business and when you pleasantly exceed those expectations you’ve somehow passed an important psychological threshold.” — Richard Thalheimer, President, The Sharper Image Traffic was horrific the day I was in Washington, DC

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6 Quick Tips to Build Charisma

6 Quick Tips to Build Charisma

“Charisma is the intangible that makes people want to follow you, to be around you, to be influenced by you.” — Roger Dawson Each person is born ethnocentric, or believing that other people and events revolve around them which is generally true for the

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Concentration In Open Office Spaces

Concentration In Open Office Spaces – Does it Exist?

On Wednesday, April 18, The Wall Street Journal (WSJ) published an article titled, Warming Up to the Officeless Office.

The article makes a decisive case from a bottom line profits viewpoint for eliminating personal workspace in favor of open space (basically tables and chairs) where employees work while at the office.

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SHRM Atlanta

Karla at SHRM Atlanta

Karla gives great interviews… If you’re seeking a leadership expert for your next tv or radio show, webinar, teleconference or live conference, consider Karla Brandau. March 22, 2012: Karla was invited to participate in the Annual Atlanta SHRM Conference. In this interview, on AtlantaBusinessRadioX,

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The Charismatic Leader and Employee Autonomy

The Charismatic Leader and Employee Autonomy

In my new book, The Gift: Discretionary Effort, I describe five management levers the charismatic leader can use to motivate employees. These five levers effectively replace the stick and carrot approach that worked so well in the 20th Century when you had plenty of money

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March Madness and Management Choices

March Madness and Management Choices

My husband stood at my office doorway with a childish, almost sheepish but pleading look. It was 8:00 PM at night. “If we left now, we could be in Louisville tomorrow afternoon in time to see our favorite team play.” What is this March

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