The Lime Wedge Conversation
This picture intrigued me. I noticed the sweetness of the cupcake with piled-high icing conflicting with the bitterness of the lime. I wondered how well they sell and how quickly…
Confidence and Your Career
“I am fearless,” Larry said to me. I was amazed by his self-confidence and it made me contemplate and rethink my own self- confidence. I decided to be more fearless.…
Multitasking Virtual Workers?
Is your vision of virtual workers one of partial attention to work tasks while making an Italian meal, coaching little league soccer, or updating Facebook pages? If so, you probably…
Moment of Truth: Skills for Superior Customer Service
Skills for Superior Customer Service "People expect a certain reaction from a business and when you pleasantly exceed those expectations you've somehow passed an important psychological threshold." -- Richard Thalheimer,…
6 Quick Tips to Build Charisma
"Charisma is the intangible that makes people want to follow you, to be around you, to be influenced by you." -- Roger Dawson Each person is born ethnocentric, or believing…