Time Management Training: Surviving Avalanche Email

Outlook Techniques for Surviving Email

Personal control over the inbox will seem easy with information on little known Microsoft Outlook shortcuts and advanced tips for:

• Using click and drag techniques between the Inbox and other Outlook folders
• Automating email sorting so “Do Now’s” and “Do Soon’s” are not lost
• Uncluttering the Inbox so it is not a holding place for “Waiting for …”
• Routing incoming emails to appropriate folders
• Establishing group email lists
• Organizing with color
• Using the rules wizard
• Taking advantage of Quick Steps
• Reducing the time it takes to process email messages

Outlook techniques are demonstrated and participants are given a comprehensive handout for quick reference after the program.

Email Etiquette

Email etiquette is discussed inside and out, upside and down. What is written in email is a permanent record of your conversation, therefore this module delivers tips on what to do and what not to do in emails.  In addition, participants will learn how to:

•  Write meaningful subject lines
• Format emails with a clear beginning, middle and end
• Compose emails that save reading time for others
• Reduce the number of incoming messages
• Spend less time writing responses
• Retain clarity in multi-threaded discussions
• Respond to sensitive vs. nonsensitive messages

• Say negative things in a positive way
• Create rapport with customers and team members
• Deal with upset customers or team members
• Take care to be clear with pronouns, concepts, and places
• Tidy up sloppy grammar, spelling and punctuation
• Use abbreviations and emoticons when appropriate
• Use succinct language
• Ask clear questions

Benefits of Training: The value of this training is immediate as participants start processing their email and cleaning up their Inbox. They have the tools to survive email overload.